Lock Ten Studio

Privacy Policy

Last updated: June 2026

Lock Ten Studio LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information we collect

We collect information you provide directly:

  • Email address when you subscribe to our newsletter (Lock Ten Field Notes) or contact us
  • Account information if you sign up for Walkthrough (name, email, business name) or The Install (name, email, business details provided in the intake questionnaire)
  • Content you capture in Walkthrough such as photos, voice memos, the transcripts and reports generated from them, and project notes. Audio you record is sent to a third-party transcription service to produce text, and your transcripts are sent to a third-party AI service to format reports
  • Payment information processed through Stripe; we do not store credit card details on our servers

How we use information

We use the information you provide to:

  • Deliver the products and services you've requested (newsletter, Walkthrough app, The Install setup)
  • Respond to your inquiries and provide customer support
  • Process payments through Stripe
  • Improve our products and communicate about updates or related offerings

Sharing of information

We do not sell your information, and we do not use your content to train AI models. We share it only with:

  • Service providers who help operate our business: Beehiiv (newsletter email), Resend (Walkthrough sign-in emails), Stripe (payments), Render (hosting), Cloudflare R2 (file storage for photos, audio, and reports), AssemblyAI (audio transcription), Anthropic (AI report formatting), and Sentry (crash diagnostics). Each receives only the data it needs to perform its function
  • As required by law or to protect our rights

Email communications

If you subscribe to Lock Ten Field Notes or other Lock Ten Studio communications, you can unsubscribe at any time using the link in any email. We use Beehiiv to deliver newsletter content.

Your choices

You can:

  • Unsubscribe from any email communication using the link in the email
  • Request access to or deletion of your information by emailing info@lockten.ai
  • Decline to provide information, though some features may be unavailable as a result

Data retention

We keep your account information and the content you capture for as long as your account is active, so the app can show you your past work. We do not keep it indefinitely after you leave: when you delete your account, we remove your personal information and your captured content within 30 days. Server logs that may contain IP addresses rotate on a standard 30-day cycle. Aggregated, non-identifying analytics that cannot be traced back to you may be kept longer.

Data security

We take reasonable measures to protect your information, including encrypted transmission (HTTPS) and access controls. No method of transmission or storage is perfectly secure; we do our best.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact

Questions about this policy or about how we handle your information: info@lockten.ai

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